Industrial Supply Inc. Site Help & FAQ's
Q. I plan on buying multiple items from your store, can I combine shipping to save cost?
A. Whenever possible many items can be combined shipped. Due to weight restrictions with USPS, and size not all items can be combined. For instance, smaller items can easily be combined in the same box. Send us a message through eBay or give us a call to let us know that you would like your shipping to be combined. We will then combine the shipping, and send you the invoice with the adjusted price. Then you will be able to finalize your payment in PayPal. If finalize your payment in PayPal before you ask for combined shipping you will be subjected to fees.
Q. Do we ship internationally?
A. Yes, we do ship worldwide to about every country. Just make sure you input the right information into the right fields when ordering. USPS international shipping will include a handling fee, which is determined by location.
Q. How long does USPS international take to be delivered?
A. International Priority mail usually takes 6-10 business days, upon receiving tracking number. First-class mail depends on the destination of the package.
Q. What are cut-off times for getting an order out the same day?
A. If you need an order to be shipped out the same day, please send us a message before you place your order. USPS orders must be placed before 11:00 A.M. PST if you want same-day shipping (excluding some hose assemblies). UPS orders must be placed before 12:00 P.M. PST if you want same-day shipping (excluding some hose assemblies).
Q. How long will USPS shipping take (US)?
A. Depending on what you ordered but in most cases 2-3 days shipping since we ship flat rate priority mail. If you order required first-class mail service, in most cases 5-7 days.
Q. How long does it take to process orders?
A. It usually takes 1-2 business days to process most orders. Custom hose assemblies take about an extra business day to process.